[Mindy to complete — e.g. “Fill out the Custom Order form on our Custom Orders page with as much detail as possible about your design. I’ll follow up within 2–3 business days to confirm details and provide a quote.”]

[Mindy to complete — e.g. “All orders are currently placed online through the website or by phone. Local pickup may be available — ask when you reach out!”]

[Mindy to complete — e.g. “Single items are welcome! Quantity discounts are available for orders of 6 or more — contact me for a bulk quote.”]

[Mindy to complete — e.g. “Yes, a 50% deposit is required before production begins on custom orders. The remaining balance is due upon completion.”]

[Mindy to complete — e.g. “Vector files (AI, EPS, SVG) work best for crisp results. High-resolution PNG or PDF files are also acceptable. If you only have a low-res image, reach out and we’ll discuss options.”]

[Mindy to complete — e.g. “Absolutely! Describe your idea and I’ll work with you to bring it to life. Design assistance may involve an additional fee depending on complexity.”]

After submitting your Custom Order form, email your images to mindy@heartfelttravelsllc.com with your name in the subject line.

[Mindy to complete — e.g. “I do my best to match brand colors using the closest thread colors available. Providing a Pantone or hex code helps. Thread colors may vary slightly from digital mockups.”]

[Mindy to complete — e.g. “Standard turnaround is 7–14 business days after design approval. Rush orders may be available — contact me to discuss.”]

[Mindy to complete — e.g. “Rush orders are available depending on current workload and may carry an additional fee. Reach out as early as possible if you have a deadline.”]

[Mindy to complete — e.g. “I ship anywhere in the US! Shipping costs are calculated at checkout. Local pickup is also available in [City, TN] — just let me know.”]

[Mindy to complete — e.g. “International shipping is not currently available, but check back — this may change! Reach out if you have a specific need.”]

[Mindy to complete — e.g. “Hats, jackets, shirts, bags, totes, patches, ornaments, and more. If you’re not sure whether I can do it, just ask!”]

[Mindy to complete — e.g. “Yes! You’re welcome to send your own garments or items. Please note that embroidering customer-supplied items carries some risk and I cannot be responsible for pre-existing defects.”]

[Mindy to complete — e.g. “Turn the item inside out and wash on a gentle cold cycle. Avoid bleach and high heat. Air drying or tumble dry on low is recommended to preserve the embroidery.”]

[Mindy to complete — e.g. “Pricing is based on design complexity, stitch count, item type, and quantity. Submit a Custom Order request and I’ll provide a free quote!”]

[Mindy to complete — e.g. “I accept all major credit cards, PayPal, Venmo, and cash for local orders.”]

[Mindy to complete — e.g; “Bulk discounts are available for orders of 6+ items. As a veteran herself, Mindy is proud to offer a special discount for active duty military and veterans — just mention it when you reach out.”]